Print Shop Policies
Returns and exchange details
It is my hope you'll be completely satisfied with your purchase from me, and in the case that you find yourself unhappy with the purchase you've made, please contact me within 7 days after your item has arrived. No returns or refunds will be made after 7 days, and the item returned must be in the same condition that it was sent in order to receive a refund. Please return item within 14 days of the delivery date.
If you'd like to make an exchange, the item must be shipped back to me in the same condition in which it was sent. The buyer is responsible for all shipping costs to return item for an exchange.
Cancellations: If you decide you'd like to cancel your order and receive a refund, please do so within 2 days of purchase.
FOR CUSTOM ORDERS
Once we've designed your custom order, the buyer will pay half up front and the other half upon completion of the piece. There are no refunds or exchanges on custom orders.
Sales tax is included in listed price. All forms of payment accepted by Easy will be accepted by Carolyn Emily Photography.
I will begin the shipping process after a complete payment has been made. Please make sure that all addresses given in your PayPal and Etsy match, so that I will know exactly where to ship the item to.
I will package your item or items with care to make sure that all that you have purchased arrives to you safely.
All photographic prints ship within 1 week after being purchased, and all handmade items will be shipped within 1-2 weeks after being purchased.
Express Shipping is available. If you need an item sooner, please send me a message so that I can accommodate to your specific needs.
International Shipping is also available. Purchases will be shipped First Class International via USPS unless you've notified me differently. International shipping may require extended shipping time, depending on the international shipping address.
If shipping costs are different from the price paid by more than $2.50 (USD) a refund will be issued for shipping price. We try to price items as accurately as possible to avoid any complications with your purchase. Shipping costs include postage and packaging.
All buyers are responsible for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of import/delivery at the discretion of your country's tax regulations. For any additional information, please direct questions to your local customs agency before you complete your purchase.
ABOUT CUSTOM ORDERS
If you'd like a custom piece created, please email me and submit your ideas, pictures, and color palette. I will get back to you within 2 business days to discuss your personal custom piece.
Please allow extra time for the completion of custom work.
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